Shopping Information
Orders are processed within 1-2 business days. For US addresses, standard shipping takes 3-7 business days, and express shipping takes 2-4 business days. For Canadian addresses, standard shipping takes 5-8 business days, and express shipping takes 3-6 business days. These timeframes are estimates and start after the order processing period.
Yes! We offer free standard shipping on all orders over $89.99 within the United States and Canada. For orders under $89.99, standard shipping costs $6.99 for US addresses and $8.99 for Canadian addresses.
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can click the tracking link in that email or log into your account on our website to track the status of your delivery.
Unfortunately, we cannot ship to P.O. boxes or APO/FPO addresses at this time. We require a physical address for delivery.
Currently, we only ship to addresses within the United States and Canada. We hope to expand our shipping destinations in the future.
If your tracking information hasn't updated in 48 hours or if your delivery seems delayed beyond the estimated timeframe, please contact our customer service team sales@bubblyscent.com or (212) 627-2332. We'll investigate the situation with the shipping carrier and provide you with an update.
Payment Information
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay through our secure Shopify Payments platform.
Yes, absolutely. Our website uses industry-standard SSL encryption to protect your personal information. We process all payments through Shopify Payments, which maintains the highest level of security and compliance with PCI standards.
We process orders quickly to ensure fast shipping. If you need to modify or cancel an order, please contact us at sales@bubblyscent.com or call (212) 627-2332 as soon as possible. We'll do our best to accommodate your request, but once an order has been processed for shipping (typically within 1-2 business days), we may not be able to make changes.
We strive to offer competitive pricing on all our products. However, if you find a lower price on an identical, in-stock product from an authorized retailer, please contact us, and we'll review your request on a case-by-case basis.
For US orders, applicable state and local sales taxes will be added at checkout. For Canadian orders, you may be responsible for any customs fees, duties, and taxes imposed by Canadian customs authorities. These are not included in your purchase price and will be collected by the delivery carrier if applicable.
Order & Returns
We accept returns within 30 days of delivery for unopened and unused items in their original packaging. To initiate a return, please contact our customer service team for a Return Merchandise Authorization (RMA) number. For complete details, please see ourReturn Policy.
To return a product, please contact us at sales@bubblyscent.com or call (212) 627-2332 to request a Return Merchandise Authorization (RMA) number. Once you receive the RMA number, package the unused and unopened item in its original packaging and include the RMA number with your return. Ship the package to the return address provided by our customer service team.
Customers are responsible for return shipping costs unless the return is due to our error (such as you receiving an incorrect or defective item). If you received a damaged or defective item, please contact us within 48 hours of delivery, and we'll provide a prepaid return shipping label.
Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
We don't process direct exchanges. If you wish to exchange an item, please return the original purchase for a refund and place a new order for the desired item. This ensures you get exactly what you want and allows us to process your request more efficiently.
Product Information
Yes, all our fragrances are 100% authentic. We source our products directly from authorized distributors and brand owners. We never sell counterfeit, imitation, or replica products.
The different types of fragrances refer to the concentration of aromatic compounds they contain:
- Parfum/Perfume (Pure Perfume): 15-30% fragrance concentration, lasting 6-8 hours
- Eau de Parfum (EDP): 15-20% fragrance concentration, lasting 4-5 hours
- Eau de Toilette (EDT): 5-15% fragrance concentration, lasting 2-3 hours
- Eau de Cologne (EDC): 2-4% fragrance concentration, lasting up to 2 hours
- Eau Fraiche: 1-3% fragrance concentration, lasting up to 2 hours
Higher concentrations generally last longer and may have a stronger scent profile.
To maintain the quality of your fragrances, store them in a cool, dry place away from direct sunlight and heat sources. Avoid storing in bathrooms where temperature and humidity fluctuate. Keeping perfumes in their original boxes can also help protect them from light exposure.
Properly stored, unopened perfumes can last 3-5 years or even longer. Once opened, most fragrances maintain their quality for 1-3 years, depending on the specific ingredients and how they're stored.
We don't process direct exchanges. If you wish to exchange an item, please return the original purchase for a refund and place a new order for the desired item. This ensures you get exactly what you want and allows us to process your request more efficiently.
Yes, we offer samples and travel sizes for many of our fragrances. These are perfect for trying new scents or for travel purposes. Browse our "Samples & Travel Sizes" category to see the available options.
Finding your perfect fragrance is personal. We recommend starting with our fragrance quiz on our website, which can suggest scents based on your preferences. You can also explore by fragrance families (floral, woody, oriental, fresh) or try our curated sample sets. Our blog features guides on understanding fragrance notes and tips for choosing perfumes.
Account & Privacy
No, you can check out as a guest without creating an account. However, creating an account offers benefits such as faster checkout, order tracking, viewing order history, and receiving exclusive offers.
To create an account, click the "Account" icon in the top right corner of our website and select "Register" or "Sign Up." You'll need to provide your email address and create a password. You can also create an account during the checkout process.
We take data security seriously. Our website uses SSL encryption to protect your information during transmission. We never sell your personal information to third parties and only collect what's necessary to process your orders and provide our services. For more details, please review our Privacy Policy.
Yes, you can update your account information anytime by logging into your account and navigating to the "Account Settings" or "Profile" section. Here, you can update your contact information, change your password, and manage your communication preferences.
You can unsubscribe from our marketing emails by clicking the "Unsubscribe" link at the bottom of any email we send. You can also manage your communication preferences in your account settings or contact our customer service team for assistance.
Can't find what you're looking for?
Contact us at sales@bubblyscent.com or call (212) 627-2332.